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Your Complete Bathroom & Heating Specialists

we’ve been transforming bathrooms and homes across the country for many years, proudly serving countless satisfied customers. As industry leaders in bathroom, heating, and plumbing supplies, we understand that your home deserves nothing but the best – from stunning bathroom vanity units to complete heating solutions.

Why Choose esoap?

Your dream bathroom deserves the perfect shopping experience, and that’s exactly what we deliver at esoap. From the moment you browse our collections to the day your products arrive, we’re committed to making every step smooth and enjoyable. With swift processing and reliable delivery, we’ll help bring your vision to life sooner than you think!

Our comprehensive range includes:

• Contemporary and traditional bathroom vanity units
• Coordinating toilets and shower enclosures
• Designer radiators for bathroom and home
• Quality kitchen sinks and mixer taps
• Complete bathroom suite solutions

Our Commitment

Whether you’re a homeowner planning your dream bathroom or a tradesperson seeking reliable supplies, esoap stands as your dedicated partner. Our team is always here to help with any aspect of your order, making your shopping experience seamless and satisfying.

Browse Our Collection

Explore our extensive range of products, including:

• Designer bathroom vanity units
• Complete bathroom suites
• Heating solutions
• Plumbing supplies
• And much more!

esoap - A Class Above The Best

Registered Office: The Quadrant, Warwick Road, Coventry CV21DY

Registered in England No 14668925 VAT No GB

TERMS & CONDITIONS OF SALE – UK

1. Interpretation

1.1   The following definitions, unless the context requires otherwise, and rules of interpretation in Condition 1 shall apply in these Conditions:

“Account” means the credit account (if any) provided to the Customer by eSoap Limited;

“Additional Terms” means any terms varying or adding to the Conditions that are included within the Order Acknowledgement or otherwise agreed in writing by eSoap Limited, including any agreed variations to the Order;

“Customer” means the person, company or organisation that enters into a Contract, in accordance with and subject to these Conditions, to purchase the Products from eSoap Limited for business purposes;

“Conditions” means the terms and conditions of sale set out in this document (as amended from time to time);

“Contract” means a legally binding contract formed pursuant to Condition 2 (consisting of an eSoap Limited accepted Order, Order Acknowledgement, the Conditions and any Additional Terms) between the Parties for the purchase of the Products;

“Data Laws” means unless and until the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, including the Data Protection Act 2018 as amended or updated from time to time, in the UK and any successor legislation to the GDPR or the Data Protection Act 2018;

“Delivery Address” is defined in Condition 4.1;

“Estimate” means eSoap Limited’s quotation for the supply of the Products;

“Estimated Delivery Date” means the date on which eSoap Limited estimates that the Products will be delivered, as detailed in the Contract;

“Intellectual Property Rights” means subject to any territorial or other limitations. all copyright and related rights, trademarks, trade names, domain names, and any other relevant intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for and be granted renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection that may now or in the future subsist in any part of the world;

“Order” means a request (written or oral) to purchase products from the Customer to eSoap Limited or acceptance by the Customer of an Estimate provided by eSoap Limited;

“Order Acknowledgement” means acceptance of an Order by eSoap Limited, which shall be the earlier of eSoap Limited accepting the Order in writing or commencing performance of the Order;

“Parties” means the eSoap Limited and the Customer;

“Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectlyin particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

“Products” means the goods which eSoap Limited is to supply to the Customer in accordance with these Conditions under a Contract;

“Specification” means eSoap Limited’s specification, or a specification agreed by the Parties in writing, for the design and/or materials of the Products;

“eSoap Limited” means eSoap Limited Limited whose principal place of business is as The Quadrant, Warwick Road, Coventry. CV21DY.

1.2 Headings are for ease of reference and do not form part of or affect the interpretation of the Contract.

1.3 Any reference to the masculine shall include the feminine and the neuter, any reference to the singular shall include the plural and, in each case, vice versa.

1.4 Any reference in these Conditions to any provision of to a statute or statutory provision is a reference to that statute or statutory provision as it is in force for the time being, and includes reference to any amendment, extension, application or re-enactment and includes any subordinate legislation made under it.

 

2. Basis of Sale

2.1 Subject to Condition 2.2, these Conditions and any Additional Terms shall apply to all Contracts to the exclusion of all other terms and conditions. No terms or conditions of the Customer (whether endorsed on, delivered with, or contained in the Customer’s purchase order or other documents) shall form part of any Contract. Any attempt by the Customer to exclude, vary or limit any Conditions or Additional Terms without the express agreement of eSoap Limited in writing shall be void.

2.2 Save as set out in Condition 2.3, no variation to these Conditions shall be binding, nor form part of the Contract, unless it is an Additional Term or agreed to in writing and signed by authorised representatives on behalf of each of the Parties.

2.3 eSoap Limited shall be entitled to vary or amend these Conditions at any time upon providing notice by publication of the varied or amended Conditions upon its publically accessible website or by written notice, any Order will be subject to the then prevailing Conditions applicable at the date of the Order Acknowledgement.

2.4 eSoap Limited may provide the Customer with an oral or written Estimate. An Estimate so provided is an invitation to treat by eSoap Limited to supply the products set out in the Estimate, subject to the Conditions, to the Customer. Unless stated otherwise in the Estimate, an Estimate is valid for 15 days from its date provided that eSoap Limited has not previously withdrawn it.

2.5 The placing of an Order by the Customer shall be deemed to be an offer, subject to the Conditions, to purchase the products stated therein from eSoap Limited, subject to the Conditions. eSoap Limited is not obliged to accept an Order and no Order shall be deemed to be accepted by eSoap Limited, and no binding Contract shall come into existence, unless and until Order Acknowledgement.

2.6 In entering into the Contract the Customer acknowledges that it does not rely on any representations made by eSoap Limited’s employees, agents or sub-contractors unless such representations are confirmed by eSoap Limited in writing. The Customer irrevocably and unconditionally waives any right it may have to claim damages for and/or to rescind the Contract as a result of any misrepresentation (other than those made fraudulently) whether or not contained in the Contract.

2.7 Any typographical, clerical or other error or omission in any sales literature, Estimate, price list, acceptance of offer, invoice or other document or information issued by eSoap Limited shall be subject to correction without any liability on the part of eSoap Limited.

2.8 Except as set out at Conditions 7.5 and 7.6, any advice or recommendation given by Ultra Finishing or its employees, agents or sub-contractors to the Customer or its employees, agents or sub-contractors as to the design, storage, application or use of the Products, or otherwise is acted upon entirely at the Customer’s own risk and Ultra Finishing shall not be liable for any such advice or recommendation unless:

2.8.1 such advice is given or confirmed by eSoap Limited in writing;

2.8.2 the Customer purchases from eSoap Limited the items in relation to which such advice or recommendation was given; and

2.8.3 the Customer relies upon such advice or recommendation in which case eSoap Limited ‘s liability to the Customer shall be as set out in clause 6 below in relation to its supply of the Products and it shall not separately (except pursuant to Conditions 7.5 and 7.6 below) be liable in respect of such advice or recommendation.

2.9 eSoap Limited shall not be liable to the Customer for any advice or recommendation given by any of its subsidiaries, and the Customer accepts that no such company has any liability whatsoever in respect of any advice such company may give or have given to the Customer in relation to the Products.

2.10 eSoap Limited Conditions are intended for supply of Products to trade customers and not consumers.

 

3. Description, changes and cancellation

3.1 The quantity, quality and description of the Products shall be those set out in the Specification and the Contract. eSoap Limited reserves the right to make any changes in the Specification that are required to conform to any applicable statutory or EC safety or other requirements or that do not materially affect the quality or performance of the Products.

3.2 The Customer shall be responsible to eSoap Limited for ensuring the accuracy of the terms of any Order (including any applicable specification), and for giving eSoap Limited any necessary information relating to the Products within a sufficiently reasonable time to enable eSoap Limited to perform the Contract in accordance with its terms.

3.3 The Customer acknowledges it is responsible for ascertaining the type, quantity and specification of the products required for its purposes and that, except as expressly agreed otherwise by Ultra Finishing in writing and subject to these Conditions, eSoap Limited provides no warranty (and none shall be implied) that the Products are fit for any particular purpose.

3.4 The Customer acknowledges and accepts that, whilst eSoap Limited will use reasonable endeavours to provide Products of a similar quality, Products are supplied on the understanding that the finish of Products containing natural products or materials may vary from sample to sample and product to product, may not be uniform in colour or texture, and that by reason of differences in stock supplied to eSoap Limited (and any other reasonable varying conditions occurring) may result in a reasonable variation in colour and quality between the advertised product or any sample and the Products supplied by eSoap Limited, and between different batches of Products supplied, and any such variations shall not be a defect for the purposes of Condition 7. Unless agreed otherwise as an Additional Term, no Contract shall be a sale by sample.

3.5 The Customer shall not be entitled to cancel in whole or in part any Contract without the agreement in writing of eSoap Limited and on terms that the Customer shall indemnify eSoap Limited in full against all loss (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by eSoap Limited as a result of such cancellation.

3.6 If any process is to be applied to the Products by eSoap Limited in accordance with any specifications submitted or requested by the Customer that eSoap Limited agree to perform, the Customer shall indemnify eSoap Limited against all losses, damages, costs and expenses awarded against or incurred by eSoap Limited in connection with, or paid or agreed to be paid by eSoap Limited in settlement of, any claim for misuse of any confidential information of any other person or infringement of any Intellectual Property Rights of any other person or any other liability whatsoever that results from eSoap Limited ‘s use of the Customer’s specifications or the marking of the Products or from the sale or supply of such Products by eSoap Limited pursuant to the Contract.

 

4. Delivery

4.1 Delivery of the Products shall take place when the Customer is notified that the Products are available for collection from Ultra Finishing’s premises or when eSoap Limited delivers the Products to the delivery address set out in the Contract (“Delivery Address”) on or around the Estimated Delivery Date. If the Products are to be delivered to the Delivery Address then eSoap Limited reserves the right in its absolute discretion to choose the form of transport for the delivery of the Products and the composition of each load.

4.2 Any dates quoted for delivery are approximate only, eSoap Limited shall not be liable for any delay in delivery howsoever caused, and time of delivery shall not be of the essence.

4.3 Unloading of the Products from the delivery vehicle at the Delivery Address (if applicable) shall be the entire responsibility of the Customer and the Customer shall provide unloading facilities and shall unload the Products promptly on their arrival at the Delivery Address. eSoap Limited shall be entitled to recover from the Customer all and any costs and expenses incurred as a result of the Customer’s failure to do so.

4.4 eSoap Limited shall be entitled to deliver the Products in instalments in which case each instalment shall be treated as an entirely separate contract and any default or breach by eSoap Limited in respect of any such instalment shall not entitle the Customer to cancel any other instalment or treat the Contract as a whole as repudiated.

4.5 If eSoap Limited at the Customer’s request makes delivery of the Products by instalments and any such instalment does not comprise a full vehicle load then, unless the Contract expressly provides for delivery of part loads, eSoap Limited shall be entitled to charge the Customer for the additional transport costs incurred. The Customer shall be deemed to accept the Products on delivery notwithstanding any late delivery by eSoap Limited.

4.6 If the Products are damaged on delivery or less than the correct amount of the Products is delivered, then unless the Customer notifies eSoap Limited and the carrier (otherwise than by a note on the delivery note) within 2 days of delivery in writing (including relevant details and photos of the Products) no claim against eSoap Limited may be made in respect of damage to or short delivery of such Products.

4.7 If the Products have not been delivered despite receipt by the Customer of the invoice from eSoap Limited relating to them, then unless the Customer notifies eSoap Limited within 7 days after the date of such invoice no claim against Ultra Finishing may be made in respect of non-delivery of those Products.

4.8 Unless agreed otherwise by eSoap Limited in writing, any Products in respect of which a claim is made under Condition 4.6 regarding damage in transit shall be preserved in the same state and condition as delivered for a period of 14 days from notification of the claim by the Customer and within such time eSoap Limited, including its agents, and/or the carrier, shall have the right to attend the Customer’s premises or any other premises where the Products are held to inspect the Products and fully investigate the claim or at eSoap Limited’s option, the Customer shall return such of the Products as eSoap Limited may request for inspection. eSoap Limited shall reasonably consider and in its absolute discretion accept or reject any claim.

4.9 eSoap Limited’s liability for a claim made pursuant to Conditions 4.6, 4.7 or 4.8, is limited to (at eSoap Limited’s option) replacing the Products or issuing a credit note at the pro rata Contract rate for the relevant Products within a reasonable time.

4.10 Unless agreed otherwise by eSoap Limited in writing, if delivery of the Products is accepted by the Customer and the Customer fails to notify eSoap Limited of any claims in accordance with the Contract, the Customer shall not be entitled to reject the Products and eSoap Limited shall have no liability for delivering the wrong quantity of Products or for damage to the Products and the Customer shall be bound to pay the Price and any invoiced sums in respect of the Products and/or Services as if the Products had been made and delivered in accordance with the Contract.

4.11 Any receipt or delivery note (or equivalent documentation) obtained by eSoap Limited or provided by its carrier shall be conclusive evidence of delivery of the stated Products in accordance with the Contract by eSoap Limited.

4.12 If for any reason the Customer fails to accept delivery of any of the Products within 24 hours of notification that the Products are ready for collection or when the Products are delivered to the Delivery Address, or if eSoap Limited is unable to deliver the Products because the Customer has not provided appropriate instructions, access, documents or authorisations then, without prejudice to any other right or remedy available to eSoap Limited:

4.12.1 the Products will be deemed to have been delivered and eSoap Limited shall be entitled to issue its invoice in respect of the Products; and

4.12.2 eSoap Limited may store the Products until actual delivery or sale or disposal in accordance with Condition 4.13, whereupon the Customer shall be liable on demand in writing for all related costs and expenses of sale or disposal (including, transport, storage and insurance costs).

4.13 If the Customer has not taken/accepted delivery of the Products within 10 days of attempted delivery in accordance with Condition 4.1, eSoap Limited shall be entitled to sell or supply the Products (whether or not such Products were manufactured or marked by eSoap Limited pursuant to Condition 3.7) to a third party in any country at the best price readily obtainable and (after deducting all storage and selling expenses) and account to the Customer for any balance or, if such a sale is not reasonably possible, to dispose of the Products.

 

And in any of the above cases eSoap Limited shall be entitled to charge interest (both before and after any judgment) on the price payable for the Products under the Contract at 4% over the base rate from time to time of the National Westminster Bank plc from the Estimated Delivery Date to the date of actual delivery.

5. Transit

5.1 eSoap Limited reserves the right in its absolute discretion to choose the form of transport for the Products and the composition of each load.

5.2 For the purpose of this Condition 5, the Products shall be considered to have been delivered as soon as they are ready to be unloaded at the Delivery Address which shall be considered to be the case when all ropes, chains, sheets, restraining bars and other means of fastening to or on the vehicle have been removed.

Unloading of the Products from the delivery vehicle shall be the entire responsibility of the Customer and on their arrival at the Delivery Address the Customer shall provide unloading facilities and shall unload them promptly.

6. Price and Payment

6.1 The price of the Products shall be the price set out in the Estimate and Contract or, if not so specified and no price has been quoted in writing (or a price quoted in writing is no longer valid), the price listed in eSoap Limited’s published price list current at the date of the Contract. All prices quoted in writing are valid for 30 days only or until earlier acceptance by the Customer, after which time they may be altered by eSoap Limited without giving notice to the Customer.

6.2 eSoap Limited reserves the right, by giving notice to the Customer at any time before delivery, to increase the price of the Products to reflect any increase in the cost to eSoap Limited arising due to any factor beyond its control, any change in delivery dates or quantities of the Products or in the Specification requested by the Customer, or any delay caused by any instructions of the Customer, or the Customer’s failure to give eSoap Limited adequate information or instructions.

6.3 The price is exclusive of any applicable value added tax, which the Customer shall be liable to pay to eSoap Limited at the prevailing rate in addition to the Contract price.

6.4 eSoap Limited shall be entitled to issue an invoice for the Contract price any time prior to, on, or at any time after actual or deemed delivery. Payment shall be made by the Customer on or before the due date, notwithstanding the fact that delivery may not have taken place and/or title in the Products may not have passed to the Customer. Receipts for payment shall only be issued if requested in writing by the Customer. Any query or dispute in relation to an invoice must be submitted by the Customer in writing, with appropriate details, within 7 days of the invoice date.

6.5 For Account Customers within their credit limit each invoice submitted by eSoap Limited shall, unless other Account payment terms have been agreed in writing by eSoap Limited, be paid on or before the last day of the month next following the month in which the invoice is issued by eSoap Limited. For Customers without an Account, or with an Account that has reached its credit limit, the Price shall be paid at the time of the Order or on receipt of eSoap Limited’ invoice, as directed by eSoap Limited.

6.6 eSoap Limited reserves the right, in its absolute discretion, to cancel the Account at any time.

6.7 eSoap Limited reserves the right to suspend the Account if the credit limit is reached, or it decides, for whatever reason, that it requires security from the Customer, other than that already provided (if any), for the performance and discharge of the Customer’s obligations under any Contract or for any other reason it considers reasonable. The Customer agrees to use its best endeavours to ensure that any additional security required by eSoap Limited (including, but not limited to, a third party providing a guarantee) is provided. eSoap Limited may decide to reinstate the Account if the Customer provides the security required or meets any other conditions required to be satisfied by eSoap Limited.

6.8 If eSoap Limited exercises its right to cancel or suspend the Account, in accordance with Conditions 6.6 and/or 6.7 respectively, all sums owed to eSoap Limited by the Customer at the date of cancellation or suspension shall be immediately due and payable, unless agreed otherwise by eSoap Limited, and eSoap Limited may continue trading with the Customer on the basis set out in Condition 6.5 for Customers without an Account.

6.9 No payment shall be deemed to have been received until eSoap Limited has received cash or cleared funds and all sums payable to eSoap Limited under a Contract shall become due immediately on its termination, howsoever arising. All payments shall be made to eSoap Limited as indicated in the Order Acknowledgement and/or invoice (the latter of which shall prevail) issued by eSoap Limited.

6.10 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by eSoap Limited to the Customer.

6.11 All payments shall be applied to invoices and to Products listed in such invoice in the sequence determined in its discretion by eSoap Limited. Receipts for payment shall only be issued on request.

6.12 Time of payment of the price pursuant to this Condition 6 shall be of the essence in respect of all payments due under the Contract.

6.13 If full payment of any amount payable to it under the Contract is not received by eSoap Limited by the due date then, without prejudice to any other right or remedy available to eSoap Limited, eSoap Limited shall be entitled to:

6.13.1 sue for the entire amount due;

6.13.2 charge interest (both before and after any judgment) at the rate of 8% over the base rate from time to time of National Westminster Bank plc on the outstanding balance until such time as full payment is made (a part of a month being treated as a full month for the purpose of calculating interest);

6.13.3 require the immediate return to eSoap Limited of all Products agreed to be sold by eSoap Limited to the Customer in which the property has not passed to the Customer in accordance with the provisions of clause 8 below and the Customer hereby agrees to reimburse to eSoap Limited upon demand eSoap Limited’s costs or expenses in recovering such Products;

6.13.4 appropriate any payment made by the Customer under any other contract with eSoap Limited to pay for any outstanding amounts eSoap Limited may, in its sole discretion, think fit;

6.13.5 cancel the Contract, suspend any further deliveries to the Customer and/or suspend the performance of any other contract between the Parties or any subsidiary or holding company of the Customer.

 

7. Warranty and Liability

7.1 Subject as expressly provided in these Conditions, and except where the Products are sold to a person dealing as a consumer, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

7.2 Subject as expressly provided in these Conditions and to Condition 7.1 above, eSoap Limited does not give any warranties, conditions, guarantees or representations as to quality or fitness for a particular purpose of the Products or other warranties, conditions, guarantees or representations whether express or implied, oral or in writing.

7.3 Except in respect of death or personal injury caused by eSoap Limited ‘s negligence, eSoap Limited shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the Products or their use or resale by the Customer, and the entire liability of the Company under or in connection with the Contract shall not exceed the price of the Products, except as expressly provided in these Conditions.

7.4 Except pursuant to Condition 7.3, no action, regardless of form, arising out of the transactions under the Contract may be brought by the Customer more than two years after the cause of action has accrued.

7.5 eSoap Limited warrants that the Products will correspond with the Specification and will be free from defects in material and workmanship for a period of twelve months from the date of delivery PROVIDED THAT:

7.5.1 eSoap Limited shall be under no liability in respect of any defects in the Products arising from any drawing, design, specifications or information supplied by or on behalf of the Customer;

7.5.2 eSoap Limited shall be under no liability if the total price for the Products has not been paid by the date of the claim by the Customer;

7.5.3 the above warranty does not extend to parts, materials or equipment not manufactured by eSoap Limited, in respect of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to eSoap Limited and capable of being passed on to the Customer;

7.5.4 eSoap Limited shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, abnormal working conditions, failure to follow eSoap Limited’s instructions (whether oral or written), misuse or alteration or repair of the Products without eSoap Limited’s approval; and

7.5.5 eSoap Limited shall be under no liability and the Customer shall be bound to pay the price as if the Products had been delivered in accordance with the Contract unless:

• any defect in or failure to meet the Specification by the Products is notified to eSoap Limited in writing within 7 days of the date of delivery, or (where the defect or failure was not apparent upon reasonable inspection) as soon as reasonably possible after the Customer discovers such; and

7.6 In the event of any valid claim under Condition 7.5 above being made by the Customer, eSoap Limited shall:

7.6.1 at its discretion either provide replacements or pay the reasonable cost of providing replacements up to a maximum of the price paid for those Products that fail to comply with the Contract; and

7.6.2 reimburse to the Customer its reasonable costs of removing those Products that fail to comply with the Contract and installing replacements up to a maximum of the amount paid to eSoap Limited under the Contract.

7.7 If eSoap Limited complies with Condition 7.6, it shall have not further liability for a breach of the warranty in Condition 7.5 in respect of such Products. Any Products returned by the Customer pursuant to the provisions of the Contract shall belong to eSoap Limited and the provisions of the Contract shall apply to any replacement Products or parts supplied.

7.8 eSoap Limited’s reasonable opinion as to the cause of the defect, failure or breach of warranty shall be final and binding unless the Customer can provide conclusive evidence to the contrary.

 

8. Risk and Title

8.1 Risk of loss of or damage to the Products shall pass to the Customer:

8.1.1 in the case of Products to be delivered at eSoap Limited’s premises, at the time eSoap Limited notifies the Customer that the Products are ready for collection; or

8.1.2 in the case of Products to be delivered otherwise than at eSoap Limited’s premises, on delivery of the Products or, if the Customer refuses to accept delivery or fails to give adequate delivery instructions before the Estimated Delivery Date, on such refusal or the Estimated Delivery Date (as appropriate); and

the Customer shall insure the Products for their full market value against all usual risks from that time. Where Products are delivered in accordance with Condition 8.1.1 and eSoap Limited uses the services of a third party carrier, eSoap Limited shall not be liable for any loss or damage to the Products or otherwise caused by such third party carrier.

8.2 Notwithstanding delivery and the passing of risk in the Products to the Customer, or any other provisions of the Contract, ownership of and title to the Products shall, subject to Condition 8.3, not pass to the Customer (and shall be retained by eSoap Limited) until eSoap Limited has received in cash or cleared funds from the Customer:

8.2.1 payment in full of the price of the Products plus VAT; and

8.2.2 payment of the price of any other Products supplied to the Customer by eSoap Limited at any time whether or not the price has become due; and

8.2.3 all other sums that are due to eSoap Limited from the Customer.

8.3 Subject to Condition 8.5, if the Customer resells the Products prior to ownership and title passing in accordance with Condition 8.2, it shall do so in accordance with Condition 8.5 and title to the Products shall pass from eSoap Limited to the Customer immediately before the time at which resale by the Customer occurs.

8.4 Until ownership and title in the Products passes to the Customer (as set out in Condition 8.2), the Customer shall:

8.4.1 store the Products (at no cost to eSoap Limited) separately from all other goods of the Customer or any third party in such a way that they remain readily identifiable as eSoap Limited’s property;

8.4.2 not remove, destroy, deface or obscure any identifying mark or packaging relating to the Products;

8.4.3 maintain the Products in satisfactory condition, keep them insured on eSoap Limited’s behalf for their full price and/or market value (whichever is the higher) against all risks from the date delivery and provide eSoap Limited with a copy of the insurance policy on request;

8.4.4 notify eSoap Limited immediately if any of the events listed in Condition 8.6 occur;

8.4.5 give eSoap Limited such information relating to the Products as eSoap Limited may require from time to time; and

8.4.6 deliver up the Products to eSoap Limited on demand.

8.5 The Customer may only resell the Products before ownership and title have passed if such a sale is a sale of eSoap Limited’s property on the Customer’s own behalf as principal (not as eSoap Limited’s agent), made in the Customer’s ordinary course of business and at the market value.

8.6 The Customer’s right to possess, resell or use the Products in the ordinary course of its business shall end immediately if it:

8.6.1 has a bankruptcy order made against it or makes an arrangement or composition with its creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory), except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver or manager or administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer, or the Customer is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986; or

8.6.2 the Customer suspends, ceases or threatens to cease to carry on all or substantially the whole of its business or the Customer suffers or allows any execution, sequestration or such other process to be levied on its property or obtained against it or encumbers or in any way charges any of the Products; or

8.6.3 any event occurs or proceeding is taken, with respect to the Customer, in any jurisdiction to which it is subject that has a similar or equivalent effect to any of the events listed in Conditions 8.6.1 and 8.6.2.

8.7 eSoap Limited shall be entitled to recover payment for the Products and any sums due under a Contract notwithstanding the fact that title in any of the Products has not passed from eSoap Limited to the Customer.

8.8 The Customer grants eSoap Limited, its agents and employees an irrevocable licence to enter any premises (including vehicular access) where the Products are or may be stored at any time to inspect or, where the Customer’s right to possession has ended in accordance with Condition 8.6, recover them.

8.9 If before title to the Products passes to the Customer any of the events listed in Condition 8.6 occur or eSoap Limited reasonably believes any such event is about to occur and notifies the Customer accordingly, then, provided that the Products have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy of Ultra Finishing, eSoap Limited may at any time require the Customer to deliver up the Products or use its rights in Condition 8.8.

8.10 If eSoap Limited repossesses any Products or the Customer delivers up any Products, in accordance with Condition 8, the Contract for those Products shall be deemed to be rescinded.

8.11 For the avoidance of doubt, the Products, all other Products supplied to the Customer by eSoap Limited and all Products into which the Products or such other Products have been incorporated that are in the Customer’s possession shall be presumed to belong to eSoap Limited unless the Customer can prove otherwise.

8.12 The Customer shall procure that any third party that holds Products shall permit eSoap Limited to take possession of them further to the provisions of this Condition 8 and the Customer shall indemnify eSoap Limited against any liability it may incur to such third party in connection with taking or attempting to take possession of them. eSoap Limited shall be entitled to use or dispose of such Products as it wishes.

8.13 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any Products that remain the property of eSoap Limited, but if the Customer does so, all monies owing by the Customer to eSoap Limited shall (without prejudice to any other right or remedy of eSoap Limited) forthwith become due and payable.

9. Termination

9.1 eSoap Limited shall be entitled to terminate the Contract forthwith by notice in writing to the Customer if:

9.1.1 the Customer commits an irremediable breach of the Contract, persistently repeats a remediable breach or commits any remediable breach and fails to remedy it within 14 days of receipt of notice of the breach requiring remedy of the same; or

9.1.2 the Customer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of solvent amalgamation or reconstruction); or

9.1.3 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer; or

9.1.4 the Customer ceases, or threatens to cease, to carry on business; or

9.1.5 the Customer is resident in a jurisdiction other than England and Wales, if an event similar to any of those specified in Conditions 9.1.1 and 9.1.2 occurs to or in relation to the Customer; or

9.1.6 eSoap Limited reasonably considers that any of the events specified in Conditions 9.1.1 to 9.1.5 inclusive is about to occur in relation to the Customer and notifies the Customer accordingly.

9.2 In the event of termination by eSoap Limited pursuant to Condition 9.1 above then, without prejudice to any other right or remedy available to eSoap Limited, eSoap Limited shall be entitled to cancel the Contract or suspend any further deliveries under it without any liability to the Customer and, if the Products have already been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

9.3 The Customer shall be entitled to terminate the Contract forthwith by notice in writing to the Customer if eSoap Limited commits an irremediable breach of the Contract, persistently repeats a remediable breach or commits any remediable breach and fails to remedy it within 14 days of receipt of notice of the breach requiring remedy of the same.

 

10. Indemnity

10.1 The Customer shall be liable, to pay eSoap Limited (on demand in writing) for, and indemnify (and keep indemnified) eSoap Limited against, all reasonable costs, expenses, charges and losses sustained or incurred by eSoap Limited (including any loss of profit, loss of reputation, damage to property, loss of opportunity to deploy resources elsewhere, and legal costs on an indemnity basis) arising directly or indirectly from its fraud, negligence or failure to comply, or unreasonable delay in complying, with any of the Conditions or terms of the Contract.

 

11. Limitation of Liability

11.1 Subject to the other Conditions, Condition 11 sets out the entire financial liability of eSoap Limited (including any liability for the acts or omissions of its employees, agents, and sub-contractors) to the Customer in respect of any breach of the Contract or loss or claim arising out of the Contract and any representation, statement, tortious act or omission, including negligence, arising under or in connection with the Contract and in respect of any use made (including any alterations or modifications) or resale by the Customer of any of the Products, or any product incorporating the Products.

11.2 Subject to Conditions 11.3 and 11.4:

11.2.1 eSoap Limited shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill, loss of data or loss of business opportunity (in each case whether direct, indirect or consequential) or any claims for special, indirect or consequential loss, damages or compensation whatsoever (howsoever caused) which arise under, out of or in connection with the Contract;

11.2.2 eSoap Limited’s total liability in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise arising out of or in connection with the performance or contemplated performance of the Contract shall be limited to the Price or £100,000 (whichever is the greater).

11.3 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

11.4 Nothing in the Conditions excludes or limits eSoap Limited’s liability for death or personal injury caused by eSoap Limited’s negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for eSoap Limited to exclude or attempt to exclude its liability for.

11.5 These Conditions are intended to govern business-to-business contracts. Nothing in these Conditions is intended to, nor shall they, affect any consumer’s statutory rights.

 

12. Intellectual Property

12.1 eSoap Limited warrants that it owns or is licensed to use the Intellectual Property Rights in the Products, such Intellectual Property Rights may be subject to territorial or use limitations.

12.2 The Intellectual Property Rights in the Products shall remain the property of eSoap Limited (or its licensors) and the Intellectual Property Rights in any adapted version of the eSoap Limited Products shall, as between the Parties, become the exclusive property of eSoap Limited unless agreed otherwise in writing by eSoap Limited.

12.3 eSoap Limited grants the Customer a revocable, non-exclusive royalty free licence of its Intellectual Property Rights in the Products for the sole purpose of its own use or onward sale of the Products by the Customer for the normal use for this type of product, the licence granted shall be revocable at any time and subject to any limitations which may exist in respect of any Intellectual Property Rights, the Customer shall to the extent required by law observe any limitations of eSoap Limited’s Intellectual Property Rights and eSoap Limited’s reasonable direction as to use. If the Customer wants to use or sell the Products for any other purpose then it should contact eSoap Limited for its consent in writing to do so. The Customer grants eSoap Limited a non-exclusive royalty free licence of its Intellectual Property Rights for the sole purpose of performing its obligations under the Contract. The Customer shall promptly notify eSoap Limited on receipt of any claim of infringement of any of eSoap Limited’s Intellectual Property Rights.

 

13. Force Majeure

13.1 eSoap Limited reserves the right to defer the date of delivery of the Products or cancel the Contract (in each case without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, labour disputes (other than in relation to eSoap Limited’s own workforce), or restraints or delays affecting eSoap Limited’s or carriers, or inability or delay in obtaining supplies of adequate quality, provided that, if the event in question continues for a continuous period in excess of 60 days, the Customer shall be entitled to give notice in writing to eSoap Limited to terminate the Contract.

14. Data Protection

14.1 The parties acknowledge that the parties may share limited Personal Data necessary for eSoap Limited to assess and administer its Account and relationship with the Customer and in some circumstances to arrange and provide delivery of Products to the Customer or to clients of the Customer, (which may include sharing strictly limited identity and contact Personal Data necessary to perform the Contract), as such each party ordinarily act as separate Data Controllers. Each party will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data for the duration and purposes of the arrangement under these Conditions.

14.2 Each party warrants that they will comply fully with the Data Laws and will not process Personal Data outside of the EEA or UK, without meeting the requirements of the Data Laws. Each Party confirm that they have has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

14.3 Each party shall ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential.

15. General

15.1 The remedies available to eSoap Limited under the Contract shall be without prejudice to any other rights, either at common law or under statute, which it may have against the Customer.

15.2 The failure or delay of eSoap Limited to enforce or to exercise, at any time or for any period of time, any term of or any right, power or privilege arising pursuant to the Contract does not constitute and shall not be construed as a waiver of such term or right and shall in no way affect its right to enforce or exercise it, nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege. Any waiver by eSoap Limited must be made in writing to be effective and binding.

15.3 The invalidity or unenforceability of any term of, or any right arising pursuant to the Contract shall not in any way affect the remaining terms or rights, which shall be construed as if such invalid or unenforceable term or right did not exist.

15.4 Any notice or written communication required or permitted to be served on or given to either party under the Contract shall be delivered by hand or sent by recorded delivery mail to the other party at its address set out above or to such other address which it has previously notified to the sending party and shall be deemed to have been given when actually received or, if sent by recorded delivery mail and returned marked “gone away” or to the like effect, on return of such recorded delivery mail.

15.5 The Contract is personal to the Customer and the Customer may not assign, transfer, sub-contract or otherwise part with the Contract or any right or obligation under it without the prior written consent of eSoap Limited.

15.6 The Contract contains all the terms agreed by the parties relating to the subject matter of the Contract and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation (unless made fraudulently), undertaking or promise shall be taken to have been given or been implied from anything said or written in negotiations between the parties prior to the Contract except as set out in the Contract. In particular, the Customer acknowledges that it has not been induced to enter into the Contract by any representation or warranty other than those contained or referred to in Condition 7 above.

15.7 In the event of any conflict between the provisions of the Contract and of any other document referred to in it, the provisions of the Contract shall prevail.

15.8 The construction, validity and performances of the Contract is governed by the law of England and the parties accept the exclusive jurisdiction of the English Courts. The Customer shall have the right to commence proceedings solely in the English Courts but eSoap Limited shall have the right to commence proceedings in the courts of England or of the country in which the Products are delivered or of the country in which the Customer is resident or which otherwise have jurisdiction in accordance with any international convention.

15.9 No person who is not a party to these Conditions shall have any right to enforce any term of these Conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

Introduction

Welcome to ‘Esoap Limited’ privacy notice.

We respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Esoap Limited collects and processes your personal data obtained by any method, including any data you may provide through this website. It applies to new and existing customers and users of this website.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Esoap Limited is the controller and responsible for your personal data.

Our full details are:

Esoap Limited. Registered address 9 Dennis Lane, Stanmore, Middlesex, England, HA7 4JR. Company number 14668925 (referred to as “we”, “our”, or “us” in this privacy notice.)

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Email address: esoapuk@gmail.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 29/11/24 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes home address, billing address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Transaction Data includes details about payments to and from you.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect Special Categories of Personal Data. We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

See below to find out more about the types of lawful basis that we will rely on to process your personal data.

Lawful basis

Legitimate Interest means our interest in conducting and managing our operations. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interestTo register you as a new customer(a) Identity(b) ContactPerformance of a contract with youTo process and deliver your order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us(a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey(a) Identity(b) Contact(c) Profile(d) Transaction(e) Marketing and Communications(a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)To enable you to partake in a prize draw, competition or complete a survey(a) Identity(b) Contact(c) Profile(d) Usage=(e) Marketing and Communications(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity(b) Contact(c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligationTo deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications(f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical(b) UsageNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity(b) Contact(c) Technical(d) Usage(e) ProfileNecessary for our legitimate interests (to develop our products/services and grow our business)

 

6. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us for the following reasons:

• If you have purchased goods or services from a website or storefront operated by the Esoap Limited group of companies
• If you entered a competition or promotional event organised by us
• If you registered for a Retail or Trade account on the HeatandPlumb.com website
• If you chose to be notified when a particular product returned to stock on the website

In all cases, you will continue to receive promotional material unless you choose to opt out.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Esoap Limited group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time through any of the following channels:

• Using the “unsubscribe” link located in the footer of each marketing email to directly unsubscribe with the third-party email marketing client
• Contacting our Data Privacy Manager via the email address listed within paragraph 1 of this notice

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other similar transactions.

7. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.

8. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

9. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• External Third Parties such as:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that service providers use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

10. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have an operational need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Introduction

Esoap Bathroom & Heating Supplier Ltd (“Esoap,” “we,” “our,” or “us”) values your privacy and is committed to providing a transparent and accessible explanation of how we use cookies on our website. This Cookie Policy explains what cookies are, how we use them, and how you can control or manage them during your visit to our site.

By continuing to browse or use our website, you agree to the use of cookies as described in this policy.

1. Important information and who we are

Purpose of this Cookie Policy

The purpose of this Cookie Policy is to outline the types of cookies we use, the data they collect, and their purpose. This policy ensures transparency regarding how cookies enhance user experience, improve website performance, and support analytics and marketing activities.

Controller

Esoap Bathroom & Heating Supplier Ltd is the controller of your personal data as it relates to the use of cookies on our website. If you have any questions or concerns about this Cookie Policy, you can contact us using the details below:

Company Name: Esoap Limited
Address: The Quadrant HQ3, Warwick Road, Coventry, CV12DY

Email: esoapuk@gmail.com
Phone Number: 07424326813

We are committed to safeguarding your privacy and ensuring that any information collected through cookies is handled in accordance with applicable data protection laws.

Types of Cookies We Use

We use the following types of cookies on our website:

1. Essential Cookies
   These cookies are necessary for the operation of our website. They enable core functionalities such as navigation, secure login, and access to certain areas. Without these cookies, the website cannot function properly.
2. Performance Cookies
   These cookies collect information about how visitors use our website, such as which pages are most frequently visited and any errors users encounter. This data helps us improve the overall performance of our website.
3. Functional Cookies
   These cookies allow us to remember your preferences and provide enhanced, personalized features, such as language settings or remembering your login details for future visits.
4. Advertising and Targeting Cookies
   These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Managing Cookie Preferences

You have the right to control how cookies are used during your visit to our website. You can manage your preferences in the following ways:

1. Browser Settings
   Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies entirely. Please note that disabling essential cookies may affect the functionality of our website.
2. Cookie Banner
   Upon your first visit, our cookie banner allows you to accept or reject specific types of cookies. You can update your preferences at any time through the banner or a dedicated link on our website.
3. Third-Party Tools
   Some cookies used on our site are provided by third parties. You can manage these cookies by visiting the relevant third-party provider’s website or privacy settings.

Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Any updates will be posted on this page, and we encourage you to review this policy periodically.

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